SHIPPING

WHEN WILL MY ORDER SHIP?

Orders will be processed within 24-48 hours.

Customer satisfaction is very important to us, and we understand delivery issues can occur. Please note that shipping dates provided at checkout are estimates and are subject to change. Shipping times will be determined after your order is processed, your payment method is validated, and at the time your order is shipped. Actual delivery dates are not guaranteed and are subject to factors beyond our control, including delays by the carrier or delivery company, supply chain issues, weather, traffic, and other factors.

Many of our curated upholstered pieces, artwork, and custom items are made-to-order. Because these custom pieces are not warehoused, lead times can range anywhere from 4-8 weeks. Please contact us atweb@decodine.com for questions regarding your orders status, or to inquire on lead times for a specific item.

HOW LONG IT WILL TAKE FOR MY ORDER TO ARRIVE?

Orders sent via UPS or USPS arrive within 1-7 business days once they leave the shop.

You will receive delivery updates by email once your order ships. If you have a question about a specific item, you are welcome to contact us at web@decodine.com and we can help you estimate the time to delivery.

WILL I RECEIVE TRACKING DETAILS ONCE MY ORDER IS SHIPPED?

You will receive an email with a tracking number on items that are shipping via UPS and USPS.

WILL ALL OF MY ITEMS ARRIVE AT THE SAME TIME?

Whenever possible, we ship items together. But, if your order dictates different shipping methods or ships from separate factories, your items will arrive at different times. 

WHAT ARE THE SHIPPING METHODS AVAILABLE?

• USPS & UPS Delivery - Most items will ship via UPS or USPS. You will receive an e-mail with a tracking number once your item(s) have shipped. Orders may arrive in multiple boxes or at various times.
• IN STORE PICKUP - During checkout you will have the option for Free in store pickup. If you selected this option, you will get an email notifying you when your order is ready to be picked up. 
• LOCAL DELIVERY - We offer convenient local delivery to Boro Park and surrounding areas. Orders placed before 3 PM are eligible for same-day delivery whenever possible. Orders placed after 3 PM will be generally delivered the following business day.
• FREE SHIPPING - We offer free shipping on orders over $200. Please note that some items, such as heavy furniture, and those in our outlet section, are excluded from our free shipping option.